Information Technology

Paul E. Fisher Jr, Chief Information Officer

Seton Hall University is recognized as one of the leaders in the use of technology to support research and education, and at Seton Hall technology is ubiquitous. The University’s award-winning Mobile Computing Program provides laptops to all undergraduate students and faculty. This technology is supported by a campus-wide wireless network, an on-campus computer repair facility, 24x7 technical support, and cloud-hosted services that include the PirateNet campus portal, the Canvas learning management system, and Microsoft 365 applications. Additionally, the University offers online access to administrative and academic services for registration, payment and access to grades. Many of these services can be accessed through mobile devices and tablets, using the SHUmobile app.

For more information about technology at Seton Hall University visit shu.edu/technology/

The Teaching, Learning and Technology Center (TLTC)

The University’s Teaching, Learning and Technology Center (TLTC), located in Walsh Library, provides the programs and services that support the effective use of information technology to enhance teaching and learning, including facilities and classroom support for technology; audiovisual equipment for classrooms and events; media production; video conferencing facilities; and facilities for acquiring, converting and editing digital media and streaming media. In addition to providing faculty support for the appropriate integration of technology, the TLTC also provides training for all University-supported computer hardware and software to the entire Seton Hall community. Available classes range from the basics of using a laptop computer through courses on all levels of Microsoft Office, Canvas, the Adobe Creative Cloud and many other topics. 

Innovation Hub

Located within the TLTC, the Innovation Hub is a campus-wide destination for hands-on discovery, immersive learning and high-quality content creation. Designed to support academic inquiry and creative exploration across disciplines, the Hub brings together fabrication tools, extended reality (XR) and artificial intelligence (AI) technologies, production studios and open collaboration spaces.

Maker Studio
A practical, interactive space for designing, prototyping and exploring innovative ideas. Students, faculty and staff can work with 3D printing, laser engraving, CNC machining, sublimation printing, vinyl cutting, robotics kits and microcontrollers.

Exploration Studio
A dedicated environment for extended reality, mixed reality and AI-powered exploration. Users can engage with immersive simulations, XR learning applications and research-focused virtual environments, as well as participate in workshops on integrating these technologies into teaching and learning.

Content Creation Studios
Four dedicated studios support high-quality audio, video and instructional content production:

• Podcast Studio for group discussions and interviews
• One-Button Studio for quick, self-service video recording
• Lightboard Studio for presenting concepts and visuals on camera
• Production Studio for advanced multimedia projects with support from the Digital Media team

Solution Studio (Walk-Up Support)
Located in the open seating area of the Innovation Hub, the Solution Studio provides walk-up support for quick technology questions. Students, faculty and staff can receive assistance with software, connectivity and general technology use. Support for University hardware and enterprise systems is provided through PC Support Services (PCSS).

Open Lounge and Collaboration Space
An open, flexible environment for studying, meeting and project work, featuring soft seating, adaptable workspaces, power access and lockers for project pickup, including 3D print retrieval.

Iris Photobooth
Capture a professional-quality headshot in minutes using the self-service Iris Photobooth, available in the Innovation Hub with no appointment required.

The Student Technology Assistants Program

The Student Technology Assistants Program (STA) provides on-campus employment for students tasked with supporting faculty in their integration of technology into the curriculum. The STA program is student-centered and student-run with guidance from University faculty and technologists, who provide students with appropriate training and a structured experience in technology support and consulting services. The STA program accepts students from all majors and with all levels of knowledge about technology, from the novice to the expert. Interested students can find more information on the employment site: jobs.shu.edu.

The Campus Network

Seton Hall University campus has a state-of-the-art wireless network that provides access from everywhere on campus – in the classrooms, the residence halls and all public meeting and study spaces. Many of our classrooms and public spaces have also been outfitted with hybrid flexible Microsoft Teams technology and power at each seat. Each student at the University automatically receives a network account. All common network services are available through the University’s PirateNet portal. The University’s campus email is based on Microsoft’s 365 suite of services. Many courses use Canvas as a collaborative learning environment, providing online document repositories, discussion groups and assessment tools for faculty and student use. The University provides cloud storage for student files via OneDrive (currently 1 TB of online storage). Upon graduation, students accounts, email, and storage are active for six months at no cost.

Technology Services

The University provides a wide range of facilities and services to support information technology. Among these are:

PC Support Services: Technology support is available 24 hours a day, seven days a week through the Technology Service Desk. The team provides assistance with the University’s standard suite of software and applications, including Microsoft 365 and Canvas. Users can access a self-service portal to view how-to articles, track issues, request support and access common services. Support can also be requested by phone at (973) 275-2222 or by email at servicedesk@shu.edu.

The Solution Studio, located in the Innovation Hub on the ground floor of Walsh Library, offers walk-up support for quick technology questions, including software assistance, connectivity issues and general troubleshooting. University hardware repairs and enterprise-level support are provided through PC Support Services (PCSS).

Public Computer Labs: All of the University’s public computing labs are equipped with modern computers connected to the campus network, and public access printers and mobile ports for those students who wish to use a laptop in the lab. The software in the computer labs consists of the standard Seton Hall supported applications, including the Microsoft 365 Suite, Mathematica and SPSS, as well as several discipline-specific applications that have been installed at the request of various departments throughout campus. In addition to the public computing labs, a number of academic departments, including business, communication, education, mathematics and computer science, and modern languages, operate their own computer labs in partnership with PC Support Services. The Public Computer Labs are staffed and supported by students in the STA program. 

University IT Services (UITS): Located in Corrigan Hall, University IT Services is responsible for maintaining the campus network, the campus Internet connection, all campus servers (email, web, applications) and the Banner student, administrative and financial systems. UITS is also responsible for all telephones, telephone switches, voice mail accounts and cell phones.